United CleanPlus

In addition to these more flexible options, earlier this year, United Airlines began to roll out United CleanPlus: the company’s commitment to putting health and safety at the forefront of the entire customer experience, with the goal of delivering an industry-leading standard of cleanliness. United partnered with Clorox and Cleveland Clinic to help guide its United CleanPlus policies and practices. Several of the airline’s precautionary measures to further ensure a cleaner environment include:

At Check-In 

• Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline’s system
• Installing sneeze guards at check-in and gate podiums
• Promoting social distancing with floor decals to help customers stand six feet apart
• Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags

At the Gate 

• Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
• Providing hand sanitizer and disinfectant wipes to customers
• Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United’s hub airports
• Enabling customers to self-scan boarding passes
• Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
• Introduced real-time seat assignment update text and email notifications to further United’s touchless airport experience

On Board 

• Using electrostatic spraying to disinfect aircraft prior to flight
• Running high-efficiency particulate air (HEPA) filters on all mainline aircraft from boarding through deplaning
• Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
• Reducing contact between flight attendants and customers during snack and beverage service
• Deplaning in groups of five rows at a time to reduce crowding
• Providing onboard items including pillows and blankets upon request

About United

United’s shared purpose is “Connecting People. Uniting the World.”

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